Privacy policy

This privacy policy (this "Privacy Policy") applies to your use of the www.surglam.com website (the "Website"), which is owned and operated by Sûr Glam, an affiliate of ACH Nutrition Enterprise (collectively, "Sûr Glam", "us", "our" or "we"). Your privacy and security are important to us. Please read this Privacy Policy carefully to understand how we will use and protect the personal information you provide us. We will not share your personal information with anyone except as described in this Privacy Policy. We do reserve the right to make changes to this Privacy Policy from time to time, so please check back periodically. 

How do we use your personal data? 

In providing your personal data, you consent to us using the data collected in order to meet our commitments to you and to provide you with the service you expect. We need your data for the following purposes:

  • To create your personal account on the Website (e.g. your name and email address)
  • To process your orders via our online services (e.g. your name, address, date of birth and payment details)
  • To send email message notifications of delivery status
  • To send you marketing offers such as newsletters and catalogs (e.g. your email address, your name and your postal address)
  • To contact you in the event of any problems with the delivery of your items (e.g. telephone number, address)
  • To answer your queries and to inform you of new or changed services (e.g. your email address)
  • To notify the winners in competitions arranged online (e.g. your email address, name, home address and telephone number)
  • To analyze your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)

We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as bookkeeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.

How do we protect your data? 

We have taken technical and organizational measures to protect your data from loss, manipulation, unauthorized access, etc. We continually adapt our security measures in line with technological progress and developments. At Sûr Glam we protect your data using encryption. Secure Sockets Layer (SSL) is a function that encrypts all information sent between buyer and seller.

 

What information do we gather about you?

Our primary goal in collecting information from you is to provide you with an efficient and helpful experience while using the Website. In order to do so, the Website collects two types of information about you, Personal Information and Non Personal Information. 

  • Personal Information: refers to information that lets us know the specifics of who you are and which can be used to identify, contact or locate you. We may also collect and use Personal Information to verify your identity when you are making purchases via the Website. Examples of Personal Information include your first name together with your last name, your credit card number, your mailing address and/or email address, and your phone number. Generally, we collect Personal Information when you use the Website to make product purchases, fill out surveys, correspond with us, choose to submit testimonials, stories, photos or the like to the Website, or otherwise volunteer information about yourself.
  • Non Personal Information: refers to information that does not by itself identify you or a specific individual. Examples of Non Personal Information we may collect include demographic information, which web pages of ours are most often visited and which of our products are either receiving the most purchases or website visits. We may collect Non Personal Information through any of the methods discussed above as well as automatically through the use of industry standard technologies discussed further below.

How do I access or change my information?

Upon written request, Sûr Glam will use reasonable efforts to allow users to update or correct Personal Information previously submitted but only to the extent such activities will not compromise privacy or security interests. 

How do we gather information?

You will have the opportunity to provide us with Personal Information and Non Personal Information which we will collect directly from you as follows (this is not an exhaustive list):

  • If you register an account with us
  • In connection with an online purchase
  • If you upload or share a photo or other digital content through one of our websites, or share content linking to any of our social media platforms
  • If you participate in a contest or promotion
  • If you return a product
  • If you contact us via e-mail or through our customer service
  • In connection with your interactions with us as a registered user of our website

We or our third party service providers may collect information from visitors to the Website regarding the referring URL, your IP address, which browser you used to come to the Website, information regarding your domain server, the country, state and telephone area code where your server is located, your type of computer, timestamp data and the pages of the Website that you viewed during your visit. Some of this information is gathered through tracking tools like browser cookies, flash cookies, pixels, and web beacons. 

Use and Disclosure of Personal Information. 

(a)General Rule. Except as otherwise stated in this Privacy Policy, we do not sell, trade or rent your Personal Information collected on the Website to others. Sûr Glam may disclose your Personal Information to its related parties. Such related parties may use your Personal Information only to the extent permitted to be used by Sûr Glam pursuant to this Privacy Policy. 

(b) Service Providers. We may disclose your Personal Information to our third party service providers, including companies we retain to manage or host the Website, companies we retain to fulfill product purchases or to provide services to you on our behalf, and companies we retain as consultants to conduct research on our behalf. These third parties may not use your Personal Information other than to provide the services requested by us. For example, we will release your credit card number to confirm payment and release your name and mailing address information to the mail or delivery service to deliver and track products that you ordered. 

(c) Links to Other Websites. Our Website may contain links to third party websites to which we have no affiliation. Sûr Glam does not share your Personal Information with those websites and is not responsible for their privacy practices. Sûr Glam suggests you read the privacy policies on those third party websites.

(d) Enforcement of Law and/or Terms of Use. From time to time, we may be required by law enforcement or judicial authorities to provide Personal Information to the appropriate governmental authorities. We may share personal information about you to comply with applicable laws and regulations (including laws outside of your country of residence) including law enforcement. We fully cooperate with law enforcement agencies in identifying those who use our products or services for illegal activities. Moreover, we may use or release account information and Personal Information when we believe that such release is reasonably necessary to enforce or apply our Terms of Use or to protect the rights, property and safety of our users, others and ourselves.

Safeguarding Your Personal Information. 

(a) Our Security Measures. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party payment gateway via eGHL, process agents and delivery agents. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured server transactions that encrypt your information in transit to prevent someone from intercepting it and misusing it. When you access your account information, the information is kept on a secure server. Furthermore, all of the customer data we collect is protected against unauthorized access by physical security means. Although Sûr Glalm uses reasonable efforts to safeguard the security of your Personal Information, transmissions made on or through the Internet are vulnerable to attack and cannot be guaranteed to be secure. In addition, submissions made via email are not protected by SSL technology and are vulnerable to interception during transmission. You hereby acknowledge that Sûr Glam is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

(b)Protecting Yourself. You are solely responsible for safeguarding and maintaining the secrecy of your User ID, passwords and/or any account information in your possession or control. Please be careful and responsible whenever you are online. The Website contains links to third parties who may collect information directly from you. Each of the websites linked from the Website has separate privacy policies and data collection practices, independent of Sûr Glam, and Sûr Glam has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites nor does Sûr Glam make any warranties or representations about the contents, products or services offered on such websites or the security of any information you provide to them. In addition, it is important to keep us updated with your most current contact information. You may ask us in writing via mail or email at hello@surglam.com to have the information on your account deleted, updated or corrected; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Note that we may retain changed or deleted information for archival or other purposes.

Contact Us

For questions about our privacy policy, to make choices about receiving promotional communications, or to update your personal information, please contact us by sending a letter or email to: hello@surglam.com